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How Wiroko handles shipping estimates, delivery methods, pickup, scheduling, cross-border logistics, and delivery-related order issues.
Wiroko serves a marketplace with standard parcel shipments, large-item furniture deliveries, vendor-fulfilled orders, pickup workflows, made-to-order goods, cross-border movements, and service-linked logistics. That means shipping and delivery are not one-size-fits-all.
This policy explains the baseline logistics framework for Wiroko transactions. Listing disclosures, checkout terms, seller notices, support instructions, category rules, and mandatory local law may provide additional details or different rights. If applicable law gives you stronger rights, that law controls to the extent required.
This policy applies to physical goods, large-item deliveries, parcel shipments, furniture deliveries, local pickup, warehouse release, service-linked delivery, installation coordination, WiroMove logistics flows, and other logistics arrangements offered through Wiroko.
It applies together with the Terms of Service, Returns and Refunds Policy, Seller Agreement, listing disclosures, shipping settings, checkout terms, and mandatory local consumer protection law.
Wiroko operates a multi-vendor marketplace and may provide logistics coordination, delivery scheduling, communication tooling, customer support, and order tracking support. Unless a listing, contract, invoice, or checkout flow states that Wiroko is the seller or direct logistics provider for a transaction, the independent seller generally remains responsible for seller-side shipping readiness, packaging, dispatch, product conformity, and fulfillment performance.
Wiroko may still review delivery issues, request shipping evidence, coordinate pickup or redelivery, place holds on payouts, or enforce marketplace standards where needed to protect buyers and the platform.
Estimated delivery dates, dispatch windows, processing periods, transit ranges, and production lead times are generally estimates unless the relevant listing, checkout flow, or written service commitment expressly states that a deadline is guaranteed.
For stocked items, delivery timing may depend on order verification, inventory confirmation, payment completion, packaging, carrier pickup, route density, destination, seasonality, and service level. For made-to-order or custom items, delivery timing may also depend on sourcing, fabrication, quality control, and milestone approval.
The method used for an order may depend on the category, dimensions, fragility, weight, destination, seller capability, and service package selected. Wiroko may support parcel shipment, standard freight, room-of-choice delivery, threshold delivery, curbside delivery, white-glove coordination where available, warehouse pickup, local seller delivery, or a hybrid workflow.
Orders may be split into multiple shipments or delivery events based on inventory location, seller, item readiness, route planning, or package size. Items purchased together may not always arrive together.
Where Wiroko supports multi-vendor checkout or coordinated logistics, each seller-side fulfillment stream may still have its own handling timeline and delivery evidence.
Large-item deliveries may require appointment scheduling, contact confirmation, access review, and someone to be present at the destination. Some deliveries may be limited to building entrance, gate, curbside, lobby, threshold, or another defined handoff point depending on the service level purchased and site conditions.
Some orders may be fulfilled through seller pickup, local collection, warehouse release, or designated handoff points. If pickup is selected or required, the buyer or authorized recipient may need to present order confirmation, identification, vehicle details, or pickup code.
Cross-border orders may be subject to export controls, customs screening, duties, taxes, brokerage fees, local standards checks, restricted-item rules, and documentation requirements imposed by carriers or authorities.
A delivery may be considered failed or incomplete if the recipient is unavailable, the address is inaccurate, the site is inaccessible, building permissions are missing, the item cannot safely fit through the access path, payment-on-delivery conditions are not satisfied where supported, or the recipient refuses the shipment without a valid issue-based reason.
If possible, buyers should inspect the shipment or visible condition of the package at the time of delivery or pickup, especially for furniture, fragile products, made-to-order items, or high-value shipments.
Delivery delays can result from backorders, production issues, weather, route disruption, carrier congestion, labor interruptions, infrastructure outages, customs review, public authority action, safety incidents, payment verification, fraud review, inaccurate address data, or other circumstances outside reasonable control.
If an order cannot ship or arrive within the represented timeframe, Wiroko or the seller may provide an updated delivery estimate, seek the buyer’s agreement where required, offer cancellation where appropriate, or provide other remedies required by law or policy.
Some marketplace transactions involve logistics linked to installation, home services, professional services, or WiroMove coordination. In those cases, delivery may depend on crew availability, site readiness, scope confirmation, route planning, and other operational prerequisites.
Tracking updates, delivery scans, ETA messages, route notices, pickup readiness notifications, and proof-of-delivery records are provided for operational convenience and may not update in real time. Order-status messages can lag because of carrier systems, manual confirmation workflows, or local delivery conditions.
Wiroko may rely on seller records, carrier scans, delivery photos, recipient signatures, route logs, pickup logs, and support communications when reviewing delivery disputes.
For buyer-facing shipping, delivery, or pickup help, contact support@wiroko.com. Sellers with logistics, dispatch, or return-routing questions may contact vendors@wiroko.com.
If a specific listing, service package, order flow, or support instruction gives more detailed shipping steps for a transaction, follow that transaction-specific workflow first.
Related documents: Terms of Service • Returns and Refunds Policy • Seller Agreement
Last updated: June 9, 2026