Terms of Service

1. Acceptance of These Terms

By accessing or using Wiroko, creating an account, placing an order, listing a product, sending a message, or otherwise using the Services, you agree to these Terms and to any policies or supplemental terms incorporated by reference.

If you do not agree, you must not use the Services.

2. Eligibility and Accounts

• You must be legally able to enter into a binding contract in the jurisdiction where you use Wiroko.
• You must provide accurate, current, and complete information when creating an account, placing an order, or applying as a vendor.
• You are responsible for safeguarding your credentials and for activity that occurs through your account unless caused by our failure to maintain reasonable security.
• We may require identity, business, payment, tax, or verification information before allowing access to certain Services or features.
• You agree that we may send transactional, service, security, legal, and policy-related notices electronically, including by email, account notice, checkout notice, SMS, or other in-product communications where permitted by law. You must keep your contact information current.

3. Wiroko’s Marketplace Role

Wiroko provides marketplace infrastructure, payment facilitation, logistics coordination, customer support, and related services that help buyers discover products, vendors manage listings, users communicate, and orders be coordinated.

Independent vendors generally contract directly with buyers for products sold through the platform unless a listing, checkout flow, invoice, or contract clearly states that Wiroko Technologies LLC is the seller or merchant of record. Independent vendors are responsible for the accuracy, legality, safety, quality, and fulfillment of their listings, as well as for warranties or representations they make directly to customers. Wiroko may moderate, review, suspend, remove, or restrict listings or vendors to protect users and the marketplace.

4. Product Information, Pricing, and Availability

• Product descriptions, dimensions, finishes, stock indicators, lead times, and pricing may change without notice.
• We expect vendors to keep listings accurate, but errors can still occur, including in pricing, availability, shipping information, photography, or specifications.
• We may correct listing errors, revoke promotions, or cancel an affected order where necessary, including where pricing is obviously incorrect or stock is unavailable.
• Listing images, styling, room scenes, and other visual material may illustrate the product context and may not always reflect every included item unless explicitly stated.

5. Orders, Payment Authorization, and Fraud Controls

Submitting an order does not guarantee acceptance. Wiroko and the relevant vendor may review orders for stock, delivery feasibility, payment confirmation, compliance, and fraud prevention before final acceptance.

• You authorize Wiroko and its payment providers to charge the selected payment method for the total amount shown at checkout, including applicable taxes, delivery charges, deposits, or fees.
• We may place holds, run verifications, request additional information, split payments where supported, or cancel or pause an order where a transaction appears unauthorized, high risk, or inconsistent with marketplace rules.
• If payment is not completed or later reversed, suspended, or charged back, we may cancel the order, suspend related accounts, or take other reasonable steps to recover losses or protect the marketplace.
• Unless the checkout flow expressly states otherwise, you are responsible for customs duties, import taxes, brokerage fees, foreign transaction charges, and similar cross-border charges that apply to your order.

6. Shipping, Delivery, Pickup, and Timing

Estimated delivery dates, lead times, pickup windows, and shipping methods are estimates unless a specific timeline is expressly guaranteed. Furniture, made-to-order items, cross-border orders, and vendor-fulfilled products may have longer or variable timelines.

Where applicable law requires a notice, remedy, refund, or different timing standard for shipping delays, nondelivery, or order changes, those legal requirements will apply in addition to these Terms.

• You are responsible for providing a complete and accurate delivery address, access details, and contact information.
• Large-item delivery may require scheduling, access confirmation, or someone to be available on-site to receive the order.
• If delivery fails because of incorrect details, missed appointments, lack of site access, or refusal to receive the order, additional fees, delays, storage costs, or cancellation consequences may apply where permitted by law and disclosed in the relevant flow or policy.
• Cross-border orders may be subject to customs screening, documentation requirements, local import restrictions, or carrier constraints that can delay, reroute, return, or prevent delivery.

7. Returns, Refunds, and Cancellations

Eligibility for returns, exchanges, order changes, and refunds depends on the product category, condition, fulfillment stage, vendor policy, payment status, and applicable law. Some items, such as made-to-order, custom, perishable, hygiene-sensitive, clearance, or otherwise restricted items, may be non-returnable where law allows.

The applicable return or cancellation outcome may be described in the listing, checkout, support flow, seller policy, or refund workflow. If those materials conflict with mandatory local law, mandatory local law controls.

• You must follow the return or cancellation procédure provided by Wiroko or the relevant vendor.
• Refund timing may depend on return inspection, payment-provider processing, fraud review, banking timelines, and whether the refund is full or partial.
• We may deny, limit, or adjust a refund where there is evidence of misuse, abuse, repeated bad-faith claims, missing items, returned damage caused after delivery, or violation of the stated return conditions, subject to applicable law.

8. Reviews, Messages, and User Content

You may submit reviews, questions, ratings, messages, photos, design requests, support content, or other materials through the Services ("User Content"). You keep your ownership rights in your User Content, but you grant Wiroko a non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt, publish, display, and use that User Content as needed to operate, improve, secure, market, and support the Services.

• You must have the rights needed to submit the content you upload or publish.
• You must not submit content that is false, misleading, unlawful, defamatory, infringing, harassing, abusive, discriminatory, or privacy-violating.
• We may moderate, remove, refuse, or de-rank User Content where necessary to enforce policy, comply with law, protect users, or preserve trust in the marketplace.

9. Prohibited Conduct

• Using Wiroko for fraud, theft, money laundering, unauthorized payments, or other illegal activity.
• Posting counterfeit, unsafe, stolen, infringing, or misleading products or content.
• Manipulating search, traffic, reviews, rankings, referrals, discounts, inventory, or campaign performance.
• Scraping, reverse engineering, probing, interfering with, or attempting to gain unauthorized access to the Services, systems, accounts, or data.
• Using marketplace communications to harass, spam, threaten, deceive, or move transactions off-platform in violation of marketplace rules.
• Circumventing fees, controls, security checks, account limits, suspension decisions, or policy enforcement measures.

10. Intellectual Property

Wiroko and its licensors own the Services, including the platform design, software, trademarks, branding, text, graphics, and other protected materials, except for third-party content and User Content. These Terms do not transfer ownership of any Wiroko intellectual property to you.

You may not copy, distribute, modify, scrape, frame, commercially exploit, or create derivative works from the Services or Wiroko content except as expressly permitted by us or by law.

11. Promotions, Credits, Coupons, and Referrals

• Promotions, vouchers, referral codes, loyalty benefits, affiliate incentives, and credits may be subject to separate terms, eligibility rules, time limits, exclusions, or anti-abuse controls.
• We may cancel, reverse, limit, or refuse any promotional benefit if we reasonably believe there is error, misuse, duplicate claiming, fraud, or violation of the applicable promotion rules.
• Promotional credits generally have no cash value unless expressly required by law or stated otherwise in the specific program terms.

12. Third-Party Services and External Links

Wiroko may integrate with or link to third-party payment processors, logistics providers, support vendors, analytics tools, advertising platforms, authentication systems, or external websites. Those third parties operate under their own terms and privacy practices.

We are not responsible for third-party services except to the extent required by law or to the extent our own acts or omissions independently create liability.

13. Suspension, Restriction, and Termination

We may suspend, restrict, remove, or terminate access to some or all Services, listings, messages, payouts, promotions, or accounts where we reasonably believe it is necessary to protect users, investigate misconduct, comply with law, address fraud or nonpayment, enforce these Terms, or preserve marketplace integrity.

You may stop using Wiroko at any time. Some obligations, including payment, dispute, intellectual property, compliance, and liability provisions, survive termination to the extent permitted by law.

14. Disclaimers

Except where prohibited by law, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Wiroko disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and uninterrupted availability.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection law.

15. Limitation of Liability

To the maximum extent permitted by law, Wiroko will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, reputation, or business opportunity arising from or related to the Services.

To the maximum extent permitted by law, Wiroko’s total aggregate liability for claims arising out of or relating to the Services will not exceed the greater of: (a) the amount you paid to Wiroko in connection with the specific transaction giving rise to the claim in the 12 months before the event giving rise to the claim; or (b) USD $100 or the equivalent in local currency.

These limitations apply only to the extent permitted by law and do not limit liability for matters that cannot legally be limited or excluded.

16. Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Wiroko, its affiliates, officers, directors, employees, and agents from claims, losses, liabilities, costs, and expenses arising out of your unlawful conduct, infringement, misuse of the Services, breach of these Terms, or violation of another person’s rights.

This section applies only to the extent enforceable under applicable law and may apply differently to consumers and business users depending on local law.

17. Governing Law and Disputes

Unless mandatory local consumer protection law requires otherwise, these Terms and disputes arising out of or relating to the Services are governed by the laws of the State of Ohio, United States, without regard to conflict-of-laws principles.

Before filing a formal claim, you agree to contact us and attempt in good faith to resolve the issue informally. If a dispute cannot be resolved informally, it will be brought before the state or federal courts in Ohio that have proper jurisdiction, unless mandatory law requires another forum.

18. Changes to the Services or These Terms

We may update these Terms from time to time to reflect legal, operational, product, or marketplace changes. When we make material changes, we will update the last-updated date and provide additional notice where required.

Your continued use of the Services after the effective date of updated Terms means you accept the revised Terms, except where law requires a different notice or acceptance mechanism.

19. Contact Us

If you have questions about these Terms, contact us at support@wiroko.com or legal@wiroko.com, or call (855) 389-1306.