We use necessary technologies to run the marketplace and optional technologies for analytics, marketing, and support experiences. You can accept all, keep only necessary technologies, or customize your choices.
This page is a policy hub, not a substitute for the full legal documents. Use the linked documents below as the authoritative source for your relationship with Wiroko.
Wiroko operates a multi-vendor, cross-border marketplace. Operational rules may vary by product type, order flow, market, payout method, risk profile, and local law. Dashboard messaging, category workflows, and support instructions may supplement these documents, but they do not override the Seller Agreement unless a written addendum or mandatory law says otherwise.
Primary contract for onboarding, listings, payouts, returns, disputes, taxes, and enforcement.
Operational and ethical standards for marketplace integrity, customer treatment, safety, and data use.
Platform-wide terms covering marketplace use, buyer experience, order controls, and legal framework.
Marketplace baseline for buyer remedies, category exclusions, cancellation handling, and return logistics.
Operational rules for delivery estimates, large-item handling, pickup workflows, failed delivery, and cross-border shipping.
Core finance rules for customer payment flows, seller payout eligibility, reserves, offsets, and transaction disputes.
Conduct rules for listings, reviews, messaging, fraud prevention, off-platform circumvention, and account integrity.
Rules for authentic feedback, disclosure of incentives, seller response standards, moderation, and review abuse enforcement.
The cross-platform process for complaint intake, evidence review, temporary safeguards, seller cooperation, and escalation handling.
Category rules for banned goods, restricted items, regulated services, dangerous materials, and approval-based listings.
Rules for copyright, trademark, counterfeit, authenticity, takedown requests, and repeat-infringer enforcement.
How Wiroko and marketplace participants handle personal data, security, and compliance obligations.
Current commercial fee model, payout-readiness explanation, and operational finance guidance.
Wiroko’s current standard seller fee model is reflected in the live vendor pricing experience and payout tooling. Do not rely on older screenshots, outdated PDFs, or copied policy text that mentions legacy fee structures.
Payout availability is conditional, not guaranteed. Release timing depends on order completion, return windows, minimum payout thresholds, account verification, tax readiness, payout method, disputes, and risk review. Always check the seller dashboard for the next eligible payout date.
Return outcomes can differ by category, listing terms, fulfillment stage, customization level, and local consumer law. Custom, made-to-order, digital, or service-based transactions may follow different rules than standard stocked goods.
As Wiroko expands beyond current operating markets, local addenda, tax rules, customs requirements, or representative-entity disclosures may be added. Those market-specific rules will apply in addition to the core seller documents.
For seller-specific questions, compliance clarifications, or document interpretation, contact the vendor support team. Use the legal documents above for the governing terms.