Acceptable Use, Community, and Marketplace Rules

1. Who This Policy Applies To

This policy applies to all users of Wiroko, including account holders, guests, buyers, sellers, service providers, affiliates, agents, team members, marketplace partners, and anyone who accesses Wiroko websites, apps, APIs, dashboards, messaging tools, logistics workflows, referral tools, or related services.

Different users may also be subject to additional obligations based on their role. For example, sellers remain subject to the Seller Agreement, and affiliates remain subject to affiliate-specific rules, disclosures, and campaign terms.

2. Core Conduct Principles

• Act honestly and provide accurate information.
• Respect other users, marketplace staff, and third-party service providers.
• Use the platform only for legitimate marketplace purposes.
• Do not undermine trust, safety, legality, fairness, or technical reliability of the platform.

3. Account Integrity and Identity Rules

• Do not impersonate another person, business, brand, reviewer, rights-holder, employee, or public authority.
• Do not create false identities, fake businesses, duplicate seller profiles, synthetic accounts, or misleading affiliate personas.
• Do not share credentials in a way that compromises account security or allows unauthorized use.
• Do not create or use accounts to bypass suspensions, restrictions, verification controls, fees, or marketplace enforcement.
• Keep profile, contact, payment, tax, and verification details accurate and current.

4. Lawful Use and Compliance

You may use Wiroko only in compliance with applicable law, regulation, sanctions restrictions, consumer-protection requirements, intellectual-property rules, and platform policies.

• Do not use Wiroko for fraud, theft, money laundering, terrorist financing, sanctions evasion, tax evasion, identity abuse, or other unlawful activity.
• Do not use the platform to promote or facilitate illegal, restricted, counterfeit, unsafe, or unauthorized goods or services.
• Do not encourage or help other users violate law or policy through the platform.

5. Listings, Content, and Claims

• Do not post false, misleading, incomplete, plagiarized, or unsupported product, service, pricing, safety, availability, performance, or warranty claims.
• Do not use deceptive scarcity statements, fake before-and-after content, fabricated testimonials, or manipulated imagery that creates a misleading purchase impression.
• Do not upload content you do not have the right to use, including copyrighted images, logos, manuals, catalog text, or third-party brand assets.
• Do not misstate who is selling a product, who fulfills a service, where a product is made, or what is included in an order.

6. Reviews, Ratings, Testimonials, and Feedback Integrity

Reviews and ratings on Wiroko must reflect honest, real experiences. Wiroko does not allow fake reviews, compensated reviews that are not properly disclosed, review suppression, or manipulation of the feedback system.

• Do not post or procure fake positive or fake negative reviews, whether directly or through employees, vendors, agencies, bots, or affiliates.
• Do not offer money, gifts, discounts, refunds, loyalty benefits, or special treatment in exchange for a review unless the relevant campaign is expressly permitted and clearly disclosed.
• Do not pressure users to remove or alter honest reviews, and do not threaten legal action or penalties merely because a user posted an honest opinion.
• Do not selectively solicit only positive reviews or suppress lower-rated reviews in a misleading manner.
• Wiroko may remove reviews that are abusive, irrelevant, clearly false, privacy-violating, manipulated, or otherwise inconsistent with law or policy.

7. Messaging, Contact, and Off-Platform Circumvention

• Do not use marketplace messaging to harass, threaten, spam, intimidate, discriminate against, or deceive another user.
• Do not pressure buyers or sellers to move transactions off-platform in order to evade fees, controls, dispute visibility, or marketplace protections.
• Do not send unsolicited promotions, mass messages, or repetitive outreach that is not tied to a legitimate marketplace interaction.
• Do not request passwords, one-time codes, bank PINs, mobile-money secrets, or other sensitive credentials through platform communications.

8. Payments, Orders, and Financial Abuse

• Do not place fake orders, self-deal transactions, wash transactions, sham orders, or circular purchases intended to inflate performance or trigger payouts, commissions, badges, or reviews.
• Do not misuse refunds, chargebacks, annulations, coupons, credits, referrals, or promotional programs in bad faith.
• Do not submit false unauthorized-transaction claims, false damage claims, or coordinated refund requests.
• Do not attempt to evade payment obligations, marketplace fees, holds, reserves, or negative-balance recovery.

9. Affiliate, Influencer, and Promotional Conduct

Affiliates, influencers, promoters, and referral participants must market Wiroko honestly and must disclose material connections where required by law or program rules.

• Do not imply that you are an independent consumer if you are being compensated, rewarded, or otherwise incentivized to promote Wiroko or a marketplace offer.
• Do not make earnings claims, shipping promises, pricing claims, product claims, or discount claims that are not current, supportable, and allowed by the applicable campaign.
• Do not buy fake followers, fake clicks, fake traffic, fake engagement, or bot-driven conversions for affiliate or promotional purposes.
• Do not use trademark abuse, typosquatting, misleading ad copy, cookie stuffing, forced redirects, or hidden tracking behavior.

10. Privacy, Personal Data, and Confidential Information

• Do not misuse buyer, seller, affiliate, or employee personal data obtained through Wiroko.
• Do not collect, scrape, export, or repurpose marketplace data for unrelated profiling, resale, direct marketing, or surveillance without a lawful basis and all required permissions.
• Do not publish private addresses, phone numbers, payment details, government IDs, support transcripts, or other confidential information without authorization.
• Do not attempt to obtain access to systems, data, or communications that are not meant for you.

11. Technical Misuse and Platform Security

• Do not scrape the platform at scale, crawl restricted areas, or extract data using bots or automation in ways Wiroko has not authorized.
• Do not probe, scan, reverse engineer, exploit, or interfere with platform security, authentication, payments, APIs, rate limits, or infrastructure.
• Do not introduce malware, ransomware, spyware, malicious scripts, or other harmful code.
• Do not interfere with the availability, performance, or integrity of the platform, including through denial-of-service behavior, automated account creation, or artificial traffic generation.

12. Intellectual Property, Brand, and Rights Respect

• Do not use Wiroko’s name, logos, badges, or brand assets in a misleading way or in a manner that implies authorization you do not have.
• Do not list counterfeit, pirated, or infringing goods or services, or use copyrighted or trademarked material without permission.
• Do not remove ownership marks, attribution notices, license terms, or authenticity indicators from marketplace content or goods.

13. Respectful Behavior and Safety

• Do not threaten violence, encourage harm, stalk, extort, blackmail, or target users, workers, delivery teams, or staff.
• Do not post hateful, discriminatory, sexually exploitative, obscene, or abusive content.
• Do not abuse customer support, logistics partners, or operational teams through repeated bad-faith claims, harassment, or retaliatory conduct.

14. Cooperation with Investigations and Enforcement

If Wiroko requests information, records, or clarification in connection with a safety issue, complaint, verification review, rights claim, or policy investigation, you must cooperate reasonably and in good faith.

• Do not destroy evidence, coach others to mislead Wiroko, or submit fabricated screenshots, invoices, reviews, identities, or communications.
• Do not retaliate against a user for filing a complaint, leaving feedback, reporting abuse, or cooperating in a marketplace review.

15. Consequences of Violations

Wiroko may take action where we reasonably believe this policy, another marketplace policy, or applicable law has been violated. Enforcement may vary based on severity, repetition, user role, legal risk, operational harm, and trust impact.

• Possible actions include content removal, listing suppression, warning notices, reduced visibility, communication limits, review removal, order cancellation, refund or payout holds, reserve increases, feature restrictions, account suspension, account termination, and legal escalation.
• Wiroko may preserve evidence, notify affected users, cooperate with payment providers or authorities, and report suspected unlawful conduct where legally permitted or required.
• Wiroko is not required to keep a listing, review, campaign, account, or payout live while an abuse review is pending.

16. Reporting Abuse and Contact

Users can report marketplace misuse, abusive conduct, or policy concerns through Wiroko support at support@wiroko.com. Sellers may also contact vendors@wiroko.com for seller-side enforcement questions. Formal legal notices may be sent to legal@wiroko.com.

If a specific category, campaign, or service program provides a more specific reporting workflow, use that workflow first.