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How Wiroko handles copyright, trademark, counterfeit, authenticity, and other intellectual-property complaints across the marketplace.
Wiroko respects intellectual-property rights and expects all users to do the same. Because Wiroko hosts listings, images, product descriptions, software-related content, service materials, reviews, and other user-supplied content, rights disputes can arise in different ways across physical goods, digital deliverables, and service offerings.
This policy explains how rights owners can report alleged infringement, how sellers and other users can respond, and how Wiroko may review and act on complaints involving copyright, trademarks, counterfeit concerns, and other proprietary rights. It applies together with the Terms of Service, Seller Agreement, Acceptable Use Policy, and any applicable local law.
This policy applies to product listings, storefront content, logos, photos, videos, software, templates, descriptions, manuals, catalog data, service materials, reviews, and other content or goods made available through Wiroko.
It also applies to complaints involving counterfeit goods, trademark misuse, unauthorized reselling, copied imagery, copied listing text, pirated digital content, and similar authenticity or ownership disputes.
Rights owners or authorized representatives may submit complaints to ip@wiroko.com. Formal legal notices may also be sent to Wiroko Technologies LLC, 10999 Reed Hartman Hwy #130, Blue Ash, OH 45242, United States with a copy to legal@wiroko.com.
To help us review a complaint efficiently, the notice should be specific, complete, and submitted by a person with authority to act for the rights owner.
For copyright complaints involving content stored or displayed through Wiroko, complainants should include the elements generally required for a compliant copyright notice, including a physical or electronic signature of the rights owner or authorized agent, identification of the copyrighted work, identification of the allegedly infringing material, contact information, and the good-faith and authority statements required by applicable law.
Wiroko may treat incomplete copyright notices as insufficient for formal action, although we may still investigate obvious or urgent abuse based on marketplace risk.
Trademark and counterfeit complaints often require authenticity review rather than a purely automated takedown. Wiroko may ask the seller for invoices, authorization letters, supply-chain records, photographs, packaging details, product identifiers, or other evidence showing that the goods are genuine and lawfully offered.
If you believe your content or listing was removed in error, you may respond to Wiroko with a clear explanation and supporting evidence. For qualifying copyright disputes, you may also submit a counter-notice if you have a good-faith basis to claim that the content was removed or disabled because of mistake or misidentification.
A valid copyright counter-notice should generally include your signature, identification of the removed material and its former location, a statement under penalty of perjury that you have a good-faith belief the removal resulted from mistake or misidentification, your contact information, and any consent-to-jurisdiction statements required by applicable law.
Wiroko may adopt and reasonably implement enforcement measures against users who repeatedly infringe intellectual-property rights or repeatedly create counterfeit or authenticity risk. Repeat infringement may be determined based on repeated valid complaints, repeated removals, repeated authenticity failures, court findings, or other reliable evidence.
Wiroko is not a court and does not finally adjudicate private IP ownership disputes. We may act based on marketplace risk, consumer protection, apparent credibility of the evidence, and platform integrity even where a legal dispute remains unresolved between the parties.
Do not submit complaints you know are false, misleading, incomplete in a material way, anti-competitive, retaliatory, or otherwise abusive. Do not misuse IP complaints to target lawful competition, suppress honest reviews, interfere with legitimate resale, or pressure users in unrelated disputes.
Because Wiroko may serve multiple jurisdictions, intellectual-property standards and procédures can vary by country, right type, and marketplace context. This policy is intended to provide a practical marketplace process and does not limit rights or remedies that may exist under local law.
IP complaints should be sent to ip@wiroko.com. Formal legal notices may also be sent to Wiroko Technologies LLC, 10999 Reed Hartman Hwy #130, Blue Ash, OH 45242, United States with a copy to legal@wiroko.com.
If you are sending a U.S. copyright notice and intend it to serve as a formal DMCA notice, include all elements required by applicable U.S. law.
Related documents: Terms of Service • Seller Agreement • Acceptable Use Policy
Last updated: June 9, 2026