Prohibited and Restricted Products Policy

1. Scope and Interpretation

This policy applies to physical goods, made-to-order products, construction materials, home and professional services, logistics offerings, digital products, software, subscriptions, and any other offer type Wiroko makes available.

The examples below are illustrative, not exhaustive. Wiroko may restrict or prohibit additional categories where we identify legal, safety, fraud, reputational, or operational risk.

2. General Rule

• You may list only products and services that are lawful, safe, authentic, accurately described, and suitable for sale on a multi-vendor cross-border marketplace.
• If you are unsure whether an item or service is allowed, treat it as restricted and obtain written approval from Wiroko before listing it.
• Permission to sell in one market, one channel, or one country does not automatically mean the item may be sold on Wiroko or sold cross-border.

3. Categories Prohibited Outright

The following categories are generally prohibited on Wiroko and may not be listed, marketed, fulfilled, or facilitated through the platform unless Wiroko expressly creates a separate authorized program in writing:

• illegal, stolen, smuggled, counterfeit, or otherwise unlawful goods or services;
• recalled products, products subject to stop-sale orders, products ordered withdrawn by authorities, or products known to be unsafe;
• firearms, ammunition, explosives, bomb-making materials, weapon components primarily designed for lethal use, or services facilitating unlawful weapons transactions;
• illegal drugs, narcotics, controlled substances, drug paraphernalia intended for illegal use, or products marketed with unlawful therapeutic claims;
• prescription medicines, unapproved medical treatments, counterfeit health products, and medical devices requiring authorization unless Wiroko has a specific approved regulated-health workflow;
• hazardous chemicals, toxic substances, flammable or explosive materials, dangerous waste, or other goods whose transport, storage, or sale is incompatible with ordinary marketplace handling;
• human remains, body parts, trafficking-related content, exploitative sexual content, or goods linked to sexual exploitation or abuse;
• stolen personal data, malware, spyware, credential-harvesting tools, pirated software, cracked license keys, hacking tools primarily designed for abuse, or digital goods that enable illegal access or surveillance;
• fake identity documents, forged certificates, stolen financial instruments, or services designed to falsify official records;
• wildlife products, ivory, endangered-species products, or other items whose sale is prohibited or restricted by conservation or customs law unless expressly approved in writing.

4. Restricted Categories Requiring Extra Review or Approval

Some categories may be restricted rather than absolutely prohibited. A seller may list them only if Wiroko has expressly approved the seller, the product category, and the relevant markets, and only if all required documents, warnings, licenses, transport conditions, and disclosures are in place.

• regulated construction chemicals, sealants, coatings, adhesives, solvents, pesticides, fuels, compressed gases, and similar materials;
• electrical goods, lighting, tools, appliances, batteries, chargers, or smart-home devices that require safety, standards, import, or labeling compliance;
• children’s products, nursery items, cribs, bassinets, car seats, toys, and other age-sensitive items subject to enhanced safety rules;
• food-contact products, cookware coatings, water-treatment devices, health-related household goods, or items that make safety, sanitation, or performance claims;
• protective equipment, industrial tools, job-site materials, or products whose misuse could create elevated injury risk;
• professional or home services that require a license, permit, trade qualification, inspection authority, insurance, or regulated professional status;
• logistics, moving, labor, assembly, installation, or on-demand field services that require special local permissions, insurance, background checks, or contractual controls;
• software, digital services, automation tools, AI services, or subscription products involving security-sensitive, compliance-sensitive, or regulated use cases.

5. Service and Professional Offering Rules

• Do not offer regulated professional services without the licenses, registrations, certifications, insurance, and local legal authority required for the places where the service will be marketed or delivered.
• Do not offer installation, moving, contracting, design, consulting, labor, or on-demand services in a way that misstates qualifications, background checks, insurance, availability, or project scope.
• Do not use Wiroko to broker unauthorized labor, unsafe site work, illegal subcontracting, or services that would require a permit or trade license that the provider does not hold.

6. Digital Products, Software, and Technology Rules

• Do not sell pirated, cracked, copied, reverse-engineered, or unauthorized software, templates, code, media, or digital deliverables.
• Do not list license keys, activation codes, or subscriptions you are not authorized to resell or transfer.
• Do not offer surveillance, intrusion, credential theft, malware deployment, bot abuse, or cyber-attack tooling.
• Do not sell digital goods or services that impersonate Wiroko, misrepresent seller identity, or create unlawful privacy, security, or intellectual-property risk.

7. Safety, Labeling, Authenticity, and Recall Obligations

Even where a category is allowed, sellers remain responsible for product safety and authenticity. You must not list a product if you know, or reasonably should know, that it is unsafe, defective, counterfeit, materially noncompliant, or subject to recall, withdrawal, or corrective action.

• You must provide accurate labeling, warnings, manuals, compatibility information, and age restrictions where required.
• You must cooperate promptly with any recall, customer warning, stop-sale, quarantine, withdrawal, or corrective action that affects your listings.
• Wiroko may remove listings immediately, freeze payouts, notify buyers, or require proof of corrective action if a product-safety concern arises.

8. Cross-Border, Customs, and Transport Constraints

Some products may be lawful to own or sell locally but still prohibited for cross-border sale, import, export, air transport, or last-mile handling. Wiroko may prohibit a listing if the product creates customs, dangerous-goods, licensing, sanctions, or delivery-chain risk.

• Do not list goods whose cross-border movement requires declarations, permits, carrier handling, or customs classifications you cannot validly provide.
• Do not misdeclare the nature, value, composition, age suitability, hazard status, or country of origin of a product.
• If a product cannot be shipped safely or legally through available marketplace logistics channels, Wiroko may refuse the listing even if the product is not illegal in the abstract.

9. Marketplace Fit and Category Discretion

Wiroko is not obligated to host every lawful product. We may refuse or remove products or services that are outside the marketplace’s strategic categories, inconsistent with a premium home and services marketplace, likely to confuse customers, difficult to support operationally, or likely to create disproportionate abuse or reputational risk.

10. Documentation Wiroko May Require

• business registrations, seller identity documents, and beneficial-owner information;
• licenses, permits, trade registrations, insurance certificates, or professional qualifications;
• product test reports, standards certificates, compliance declarations, manuals, labeling proofs, safety data sheets, and age-grading documentation;
• brand authorization letters, invoices, chain-of-custody documents, or authenticity evidence;
• customs classifications, hazardous-material declarations, transport approvals, and import/export support records.

11. Seller Responsibility and No Safe Harbor

Wiroko review, approval, moderation, or silence does not transfer responsibility for legality or safety from the seller to Wiroko. Sellers remain solely responsible for the goods and services they list, the claims they make, and the jurisdictions they choose to serve.

12. Enforcement and Immediate Action Rights

• Wiroko may reject, hide, de-rank, edit, suspend, remove, or permanently prohibit listings, categories, stores, or services that violate or appear likely to violate this policy.
• Wiroko may place holds on payouts, cancel orders, notify buyers, preserve evidence, escalate to payment providers or logistics partners, or cooperate with regulators or law enforcement where legally permitted or required.
• Where a violation is serious or repeated, Wiroko may terminate the seller relationship without waiting for a final government determination.

13. Reporting and Contact

Questions about whether a product or service is restricted should be sent to vendors@wiroko.com before listing. Buyers or users who identify a dangerous, illegal, counterfeit, or suspect listing should contact support@wiroko.com. Intellectual-property complaints may be sent to ip@wiroko.com. Formal legal notices may be sent to legal@wiroko.com.